Does the Recipe builder from Halp exist in JSM?

[Sydney Hollingsworth]

I just migrated my Halp instance to JSM and use it to connect Slack to Zendesk. Now when we use Assist in Slack to create a ticket, that ticket never makes it to Zendesk. Does this functionality exist in JSM and if so, where can I set that up? 

[Emel Doğrusöz]

Hello @Sydney Hollingsworth , 

Wondering how you solved your issue. Since Halp is not available anymore, if you're looking for an alternative, you may want to use Actioner's ticketing solution instead: 

https://actioner.com/solutions/help-desk

https://actioner.com/support-use-cases

https://actioner.com/app-directory/conversational-ticketing-with-zendesk-47

You can connect it to your ticketing tools like Jira Service Management or Zendesk, or use the standalone version. And run all your ticketing and service management actions from Slack. Let me know if you need any help. 

Thanks, 

Emel Dogrusoz 

Co-founder @ Actioner