Does the default administrator consume an agent license?

[Ralf Dahmen]

Hey guys,

i'm wondering whether the default administrator on jira service desk (server) consumes an agent license.

For my use-case the smallest offer 10 USD for 3 agent licenses would be sufficient, but i'm not willing to give one of the 3 supporters the system administrator permissions.

Can anybody help

[Alexander Bondarev · Accepted solution]

Hi, @Ralf Dahmen !

At first, jira-administrator will need a license(jira-servicedesk-users) because you need to configure the JSD-project (JSD attributes: SLA's, Queues, Portal settings, etc). 

When project will be configured and ready to start working - you can remove jira-administrator from group(jira-servicedesk-users). Then jira-admin couldn't configure JSD-attributes.

[Sachin]

Hello Ralf, Administrators do not necessarily need an agent license, but they will at least need a Jira license. You can read more here