Editing Create Issue Fields

[Killean Colton]

How do I edit the fields that can be filled out when creating a new Service Request Issue from the technical support representative login?

I want my technicians to be able to add the organization and change the reporter field from the issue creation page.

[Killean Colton]

I've gone into screens and went to "MS: Jira Service Desk: Request Fulfilment Create Issue Screen"... In here I see that the Organization and Reporter field are already present... But, they are not showing up on my form to create a new issue.

When I click to create a new issue and select "Configure fields" and "Where is my field?", then search for Organization it says that this field is on my screen... but it is not...

See screenshots

[Mike Bowen]

Hi @Killean Colton 

You won't see the Reporter field on the form because the Reporter is the person logged into the Customer Portal raising the request. The reporter will see him/herself when they have clicked the Send button and the request summary is shown. 

The Organisation field is the on the form, it is last option on the form where one has the option of sharing with. This field is locked / owned by Jira. 

Your screens don't appear to be a form on the Customer Portal. Yours look like a form from a Jira Project. The screen should look as follows (ignoring calibration request type):

-Mike

[Mike Bowen]

HI @Killean Colton 

To edit the fields you need go to Project Settings - Request Types - pick a request type and then select Edit Fields. 

In that screen click on the tab Request Form or click the pencil next to 'What is this?' to the right of Customer Form.

From here you can click to add extra fields, customize the description, add some help or instructions, hide fields, make them mandatory if you like etc. 

-Mike

[Killean Colton]

Thank you for your reply. 

When following these instructions, the fields I'm looking to add are not listed. It says the following:

"

Showing available fields from the linked issue type: Service Request

You can add fields to this issue type by editing the create screen for this project.

"

Where can I find and edit the create screen for the project?