Email sent through automation

[Dave Calabro]

Hello,

I have created an automation that sends an email when a certain criteria is met. This portion of the automation is working what I am having an issue with is the customer field data and how it is displayed in the email (the XXX is just me removing customer information). The customer field is showing as an URL. I only want to see the value. Anyone have any ideas?

Partial body of email 

received an alarm for {self=https://XXX-sandbox-647.atlassian.net/rest/api/2/customFieldOption/10290, value=XXX, id=10290, child={self=https://XXXXX-sandbox-647.atlassian.net/rest/api/2/customFieldOption/10348, value=XXX, id=10348}}

What I want to see

received an alarm for XXX, XXX

[Samuel Gatica _ServiceRocket_]

Hi @Dave Calabro 

Try using REGEX with automation. Check doc Extract Content out of Description and Summary with Regex and Automation 

Best reagrds

Sam