Email sent to all organizations

[Blaj Alexandru Dragos]

Hi There!

In our project we have two organizations with customers. Let's say organization A and organization B. When a customer from organization A uses the email request to open a ticket, Jira will send an confirmation email to the other people in organization A but it will not send emals to the people from organization B. How can I make it that people from organization B will get updates and confirmations when a ticket is open by someone from organization A. I saw that in portal you have options to share with organization but I want it to be automatically.

Thank you for your time!

[Jeroen Poismans · Accepted solution]

Hi!

This defeats the purpose of the Organization concept in JSM. From the JSM configuration I'm affraid this is not possible.

You might get there with Automation + additional scripting.

Regards,

Jeroen