The images on my customer notification template don't show and always show a 'broken image' icon. When i inspect the email HTML with Google Chrome i can see that the URL is not being changed to the new one for some reason.
Here's the source url in the template:
And this is what customers get:
The strange part is that all other parts of html do get updated as soon i make changes to the template, except for the URL part. This stays the same as the old one (that doesn't work anymore.).
Old URL /Jira/DA_Mail.png
New URL /Atlassian/Jira_Signature.png
I am wondering whether this could be some kind of bug with Jira or some kind of Cache.. If I take your link and try to test, it works for me. I would try and reach out to Atlassian, or wait a day or two (if you haven't already).
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.