Error Message when Trying to Add External Email Address

[Kamilia Binti Julaihi]

Hi,

I’m trying to add our existing external email address to Jira Service Management as part of our migration from the old ticketing system. After following the steps under Project settings > Email requests, I encountered an error ( Couldn’t add email address Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "SOCKS: TTL expired") 

Can someone help me resolve this issue? We need to continue using the current email address during this transition.

Thank you. 

[Nadhila Savira]

Hi Kamilia,

As we've chatted yesterday about this issue, my colleague has been working with you through a support ticket as well. I hope you find your solution soon.