Error in Assets. Cant use the whole Plugin

[Holger Rojahn]

Hi,

when i try to make anything with the plugin, i get "ask the administrator" .

Atlassian-jira.log

2023-09-07 07:52:13,909+0200 http-nio-8080-exec-27 ERROR h.rojahn 472x1374x1 gnbulz 172.25.7.250,172.29.96.41 /rest/insight/1.0/global/config [c.r.j.p.i.c.w.a.r.exception.mapper.DefaultMapper] Unexpected exception was thrown while processing the request
java.lang.NullPointerException
at com.riadalabs.jira.plugins.insight.services.progress.model.ProgressId.newInstanceFromCacheKey(ProgressId.java:74)
at com.riadalabs.jira.plugins.insight.services.core.dal.impl.ProgressDalImpl.assembleProgressInProgress(ProgressDalImpl.java:361)
at com.riadalabs.jira.plugins.insight.services.core.dal.impl.ProgressDalImpl.findAllProgressInProgress(ProgressDalImpl.java:143)
at io.riada.insight.index.model.ProgressIndexImpl.getKeys(ProgressIndexImpl.java:363)
at io.riada.insight.index.model.ProgressIndexImpl.getProgressIdsInProgressByCategoryAndStatus(ProgressIndexImpl.java:326)
at io.riada.insight.index.model.ProgressIndexImpl.getAllInProgressByCategory(ProgressIndexImpl.java:114)
at com.riadalabs.jira.plugins.insight.services.progress.ProgressServiceBase.findAllInProgressProgressCategories(ProgressServiceBase.java:446)
at com.riadalabs.jira.plugins.insight.channel.web.api.configuration.GlobalConfigurationServiceInJira.appendSpecificConfig(GlobalConfigurationServiceInJira.java:54)
at io.riada.insight.services.GlobalConfigurationServiceImpl.getInsightGlobalConfigModel(GlobalConfigurationServiceImpl.java:123)
at com.riadalabs.jira.plugins.insight.channel.web.api.rest.services.globalconfiguration.GlobalConfigurationResource.getConfig(GlobalConfigurationResource.java:74)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566)
... 19 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:171)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:75)
... 32 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
... 8 filtered
at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)
... 4 filtered
at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
... 3 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:54)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 43 filtered
at com.atlassian.oauth2.scopes.web.ReadWriteScopeFilter.doFilter(ReadWriteScopeFilter.java:46)
... 3 filtered
at com.atlassian.ratelimiting.internal.filter.RateLimitFilter.doFilter(RateLimitFilter.java:73)
... 3 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 17 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38)
... 3 filtered
at com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:82)
... 3 filtered
at com.atlassian.oauth2.provider.core.web.AccessTokenFilter.doFilter(AccessTokenFilter.java:81)
... 19 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.plugins.authentication.impl.basicauth.filter.DisableBasicAuthFilter.doFilter(DisableBasicAuthFilter.java:70)
... 3 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:220)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:211)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:139)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:128)
... 4 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
... 8 filtered
at com.atlassian.ratelimiting.internal.filter.RateLimitPreAuthFilter.doFilter(RateLimitPreAuthFilter.java:71)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 3 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Thread.java:829)

any suggestions ??

[Gonchik Tsymzhitov]

Hi @Holger Rojahn , 

based on the release notes

https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html

could you to upgrade to 5.9.2 release, in software is 9.9.2?

clean plugin cache

Cheers,

GT

[Holger Rojahn]

Have updated to 5.11. Problem exist ..

Cleared Assets Index. Clear Plugin Caches. Restart (only one instance, not all instances)

Same error ..