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Error on Jira Service Desk Portal - "Couldn't send request"

Ricardo Cardoso D' Oliveira
Ricardo Cardoso D' Oliveira
Contributor
March 4, 2020

Hello Community!

 

There is a erros on our Jira Service Desk Portal. When we fill a text field and send the request, the following message appears:

 

"Couldn't send request - Please copy your text, then refresh the page and try again. If you've already tried again, tell us about this issue."

 

Anyone have any idea to fix the problem? Is it a browser issue?

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Svetlana Biscornet
Svetlana Biscornet
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April 23, 2020

No its not a browser issue. We have the same problem, so far I found this article saying this is the db issue. https://community.atlassian.com/t5/Jira-questions/SD-Customer-portal-resolve-issue-error-server-issue-error-500/qaq-p/946728

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Ricardo Cardoso D' Oliveira
Ricardo Cardoso D' Oliveira
Contributor
March 4, 2020

Error print:

image.png

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