External Portal asking to sign up before submitting a ticket

[Andrius Liugas]

On Friday our external customer portal has started to ask customers to sign up before they submit a ticket. 
Checked the project settings and it still shows that it is an open project and anyone can submit a ticket.

Any ideas?

[Cristian0791]

Hi Andrius,

Go to products: Jira Service Management->Customer Access and check if Customers can access and send requests from the portal without logging

[Andrius Liugas]

Good Morning @Cristian0791 , 
This is already ticked and it is still prompting to sign up.