Field "Pending Reason" is new a mandatory field on the request form in the portal

[Laier_ Petra]

Hi Team,

since last week the field "Pending Reason" is new a mandatory field on the request form in the portal.

Is there a way to deactivate this mandatory function? I can no longer remove the field.

Thanks for your support

Petra Laier

[Adolfo Casari · Accepted solution]

@Laier_ PetraRemove it from the create screen for the issue type linked to the request type, then remove it from the request. Also check in the Field Configuration for the project if that field is marked as Required for the issue type (turn it off if it is).

[Laier_ Petra]

Hi Adolfo, thanks a lot it works fine now.:-). Sorry for the late feedback, I was on vacation the last 3 weeks. Best regards Petra