Forms and Automation

[Julien Osmont]

Hi,

I'm currently building a a Jira service management interface allowing clients to brief us using the new Forms features.

Unfortunately when the form is modified it goes automatically in a submitted mode. But it's breaking the field linking.  As by completing the form, the issue will have created (using automation) some sub-tasks I need the fields update able to populate the form and vice versa.

Would it be possible to always keep the form open in order to keep the linked fields synchronized with it ? Or is there an automation allowing to reopen a form once submitted ?

Thank you very much

[Brant Schroeder · Accepted solution]

@Julien Osmont The forms are setup to capture information at a given point of time.  The can be reopened by agents or admins (depending on how you set it up)  they are not made to be constantly open allowing data to change.  If something needs to be updated the agent would need to open and update it.  There are no automations for this currently.

[Łukasz Łukojć]

@Brant Schroeder maybe do you know, how to give agent permission to reopen form? Now i have agent in the "Service Desk Team" role but unfortunately he can't reopen submitted form, only admin can.

[Brant Schroeder]

When you set up the form under settings you can lock it which would only allow admins to open it.  

https://support.atlassian.com/jira-service-management-cloud/docs/reopen-delete-or-download-a-form-from-an-issue/ 

[Łukasz Łukojć]

@Brant Schroeder that was it, thank you :)

[robert cortez]

I wish Atlassian would allow the project admins to decide if they want the form to remain open or not. I get they had an intention for it, but it renders forms useless for my current project.