Free version limit for Jira Service Management

[Nazım Baran Şirin]

Hello, yes it is a question that has been asked before but I want to confirm it again. We will look at the tickets received by 3 people. But there are more than 10 employees in the company, so 40-50 people will open a ticket in Jira service management. Is this possible in the free version?

thanks for answer.

[Walter Buggenhout · Accepted solution]

Hi @Nazım Baran Şirin and welcome to the Community!

It all depends on the number of people who handle the incoming tickets as agents. The people who raise tickets (your customers) do not need a license. The people who respond to them do need a license. On a free plan, you can have up to 3 agents. As soon as you have more, you'll need to upgrade to a paid plan.

Hope this helps!

[Nazım Baran Şirin]

Thanks for your quick response, so how much disk space?

[Walter Buggenhout]

All features and limitations of all JSM plans are available right here.