Get new ticket number after issue created via automation

[Drishti Maharaj]

Hi, 

We have a project that when an issue transitions to a particular status, an automation will run to create a new issue in a seperate project copying the details over from the original issue and adding some extra information. 

Is there a way through to link the issues in the automation or somehow send an email with the new issue number to a certain individual?

Thanks. 

[John Funk · Accepted solution]

Hi Drishti,

Sure, at the end of your automation rule that creates the Issue, add an action for Send Email and include {{issue.key}} to see the new issue key. And in the body of the email, you can use <a href="{{issue.toUrl}}">{{issue.summary}}</a> to add a clickable link. 

If you will share the rule here, we can take a look to make sure you have it correct. 

[Drishti Maharaj]

Hi @John Funk  - it seems that it is bringing the original issue key and not the issue key of the new issue that was created in a different project.

I am trying to include the issue key of the new issue that was created and not sure if that would be possible.

[John Funk]

In that case try {{createdIssue}}

[Drishti Maharaj]

@John Funk  - that has worked like a charm! Thank you so much!

[John Funk]

Great! Glad I could help. 

[Mark Higgins]

Hi Drishti,

You can also link the tickets in the automation.

When you create the new issue you can set the Linked Issues field, like this:

then in the area below where you set the field you can do this:

Hope that helps

Mark