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[Daniel Gerrald]

In Jira service management we have a project called helpdesk that we use as our IT ticketing system.

We have all our users auto provisioned and synced from 365 and their names and emails address and department all get updated into jira and show in the project under people.

I am trying to get the department from the synced users to get applied to a ticket when the user submits a new ticket.

[Kian Stack Mumo Systems]

@Daniel Gerrald, are you using a plugin to sync the users and their attributes?

[Daniel Gerrald]

nope, just the Atlassian app in Azure AD and Atlassian administration's managed accounts and user provisioning. 

[Kian Stack Mumo Systems]

If you are using Azure AD, I'd take a look at this app - it allows you to populate user attributes to custom fields!

Thanks,

Kian

[Eduardo Oliveira - Mindpro Apps]

Hi @Daniel Gerrald

Eduardo here, I'm a Marketplace partner, and I am happy to share with you one more solution that may help you to achieve this goal (or complementary need of your company).

MindPro Sync, is a Marketplace app for JIRA, where you can integrate OKTA, Azure AD, or OneLogin with Jira and JSM and retrieve user attributes.

With this integration, you can:

• Connect JIRA and JSM with your favorite Identity Provider (OKTA, Azure, or OneLogin);
• Select and map user attributes to be displayed in Jira issues or JSM requests (and portal) (such as email, phone, manager name, department, company hierarchy, and more) 
• Use user attributes information from read-only custom fields to create JQL queries, filters, dashboards or to connect with other apps;
• Choose to display data for the issue Reporter or Assignee;
• Show user reporting hierarchy in Issues and JSM requests to facilitate escalation and approvals;
• Automatically assign approvers based on user hierarchy.

I hope that helps!

Eduardo Oliveira