Getting a pop up error when resolving issues.

[Nikolaos Vlachos]

Hi everyone, when some of our agents are resolving issues they are getting this error. 

I can't think of why this is happening. The comments are added fine but sometimes not appear until they refresh their page. Any ideas how to address this ?

[Kiet Ngo]

Hi @Nikolaos Vlachos have you resolved your issue? I am facing a similar problem, some users added a comment during transition and this error popped up though nothing was deleted.

[Nikolaos Vlachos]

Hi @Kiet Ngo  I have raised a request to Atlassian's support and i received a response from the Support team that this is a known issue and they provided with the link for the ticket that is open currently : Ticket 

And that was resolved 3 days ago. So I believe they manage to sort it out. 

[Manoj Gangwar]

Hi @Nikolaos Vlachos I suggest you check on this with the Atlassian vendor via a request. https://support.atlassian.com/contact/