Getting always 401 while using Customer Service Management API

[Christian Friede]

Hi, no matter what i try, nothing seems to work. For All APIs from Customer Service Management API I got a 401.

I use Basic Auth with <email>:<api key> Base64 encoded header

Other Service Management APIs just works fine with same credentials. Like i can create an Organization with: 

POST https://<my domain>.atlassian.net/rest/servicedeskapi/organization

But all request for i.e: 

https://api.atlassian.com/jsm/csm/cloudid/<my cloud id>/api/v1/organization/details

responds with 401.

Is there anything different from Authorization perspective for this API? What do I miss?

I'm getting My Cloud Id from here: https://<my domain>.atlassian.net/_edge/tenant_info

[Jehan Bhathena]

Hi @Christian Friede 

Welcome to the community!

Please can you share the API that was giving you the 401 error? Maybe that will help trying to isolate the behavior that you're facing,

[Christian Friede]

Hi Jehan, I've documented in my post the API that gives me 401.

these are: 

https://api.atlassian.com/jsm/csm/cloudid/<my cloud id>/api/v1/organization/details

or

https://api.atlassian.com/jsm/csm/cloudid/<my cloud id>/api/v1/customer/details

We get it for all https://api.atlassian.com/jsm/csm/cloudid/<my cloud id>/api/v1/* enpoints.

Thanks for looking into it.

Christian