Have Watchers receive Issue Created email

[Keenan McCrary]

Is it possible to have a watcher receive Issue Created email?  

I have an automation which adds watchers to specific issues but they only receive notifications after issue creation(Which makes sense logically, but wondering if any workaround to have watcher receive issue created notification as well)

[Gaurav · Accepted solution]

Hello @Keenan McCrary 

As the watchers are being added after the creation of the issue, the issue creation notification would not be sent to them.

An alternate would be to set the watchers while creating the issue itself and include the watchers in the notification for issue creation.

[Keenan McCrary]

@Gaurav How would I set the watchers while creating the issue?  Thank you!

[Gaurav]

Hello @Keenan McCrary 

Currently, the default Watchers cannot be added to the Issue Create. The alternate option for this is documented by Atlassian here.

Please accept the answer if this helps solve your query else respond and allow others to share input.

[Keenan McCrary]

@Gaurav I actually tried to follow those steps but I couldn't get them to work correctly and asked about it here: https://community.atlassian.com/t5/Jira-Service-Management/Adding-Watcher-to-issue-creation-screen/qaq-p/1764564?utm_campaign=accept_as_solution_reminder&utm_content=view-answer&utm_medium=email&utm_source=atlcomm#M83824

[Gaurav]

Hello @Keenan McCrary 

This is great, you are ahead of me. As you are using a custom field to capture the Watchers, you can edit the Notification Scheme to send Issue Create notification to the Watchers. Please find below the screenshot for the same. Let me know if this helps.

Please accept the answer if this helps solve your query else respond and allow others to share input.

[Keenan McCrary]

thanks @Gaurav I added the notification but I never received anything

[Gaurav]

Hello @Keenan McCrary 

The issue creator is usually not notified of their own changes. You can check this from the Notification Helper. I would suggest you test this with a team member.

Please accept the answer if this helps solve your query else respond and allow others to share input.

[Keenan McCrary]

@Gaurav I raised the request as a team member which I thought would mimic a team member but maybe not?

[Gaurav]

@Keenan McCraryyou would need an actual team member or colleague who could be a watcher, similar to a real-life scenario.

[Keenan McCrary]

@Gaurav Confirmed with a team member that works!  Thank you so much!! 

[Claudio Gonzalez · Accepted solution]

Hi @Keenan McCrary ,

I'm not sure if it's possible, but may be you can create this automation.