Having trouble setting up Automation to transition from resolve to closed after x amount of days

[Justin Miller]

I would like to create a new Automation rule that transitions from resolved to closed after 3 days. I have created the automation that transitions to close but it does it automatically.

[Jack Brickey · Accepted solution]

I suggest that you create an SLA that equates to time in resolved status then...

trigger - sla breached

condition - status = resolved

action - Transition to closed

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The other approach is to leverage the resolution date. This of course assumes that you are setting the resolution field when an issue moves to resolved status.

trigger - scheduled to run daily

condition - status = resolved

condition - resolution date >= now()

action - Transition to closed

[Eli Solutions Team -Eli Solutions-]

@Justin Miller 

Use the following screenshot for assistance.  This rule runs at midnight everyday and checks the status of the issue and if it hasn't been updated in the last 5 days, it transitions all the tickets that meet the condition to Done.

Update the JQL as needed.  

Examples of how the updated jql is used:

• Find issues that were last updated before 12th December 2010:
  updated < "2010/12/12"
• Find issues that were last updated on or before 12th December 2010:
  updated < "2010/12/13"
• Find all issues that were last updated before 2.00pm on 31st December 2010:
  updated < "2010/12/31 14:00"
• Find issues that were last updated more than two weeks ago:
  updated < "-2w"
• Find issues that were last updated on 15 January 2011:
  updated > "2011/01/15" and updated < "2011/01/16"
• Find issues that were last updated in January 2011:
  updated > "20011/01/01" and updated < "2011/02/01"

If we get enough likes, we will post a video tutorial.

[Kian Stack Mumo Systems]

@Justin Miller, 

I  would set up an SLA that begins when the issue transitions to the status "Resolved". Set the goal for 3  days. Then set up an automation rule that fires when the SLA is breached. Tell the automation rule to move the issue to Closed! 

[Jack Brickey]

yep!