Help Desk Reporting

[Madison Auten]

I want to report on tickets submitted by internal team members vs external partners - is there an easy way to pull that series with using the ending of our email?

[Brittany Wispell]

Hey @Madison Auten

I do not see a way natively to pull the data via the users domain. 

I'd recommend tagging the tickets in someway (component/s or a custom field) to determine if they are an internal team member or if they are an external partner. 

Please let me know if you have further questions. 

Thanks,
Brittany