Help integrating Jira Service Desk with Zapier - Jira

[Adrian Guanipa]

Hello,

I'm trying to integrate Jira Service Desk with Zapier but I'm having an authentication issue, in Zapier they have two options, one to connect with Jira (which includes multiple triggers and actions) and a second one called Jira Service Desk (this one only has one trigger and one action, which is not what we need), when validating the account it asks for the Base URL, user and password

Allow Zapier to access your JiraAccount?

Base URL 

Enter your full publically accessible Jira URL (with https:// and trailing slash). Might be an on-demand subdomain like https://your-account.jira.com/ or a custom domain like https://your-account.com/.

Then it returns this error:

We hit an error adding your new account

authentication failed: Your JIRA credentials are invalid, or have been temporarily disabled by Atlassian. Please log in to JIRA to verify access via these credentials

1. Make sure you click "Allow" or "Accept" on the permission popup
2. Double check your Account has the correct permissions
3. Check out our help docs for more information

Please note that connecting Jira Service Desk with Zapier using the option "Jira Service Desk" does work fine, but again that only offers one trigger and one action unlike the other  option called just "Jira" which offers multiple triggers and actions.

Please help.

[Adrian Guanipa · Accepted solution]

I've found a work-around to this via REST API.

[Steve Harman]

You may also be interested in:

https://community.atlassian.com/t5/Jira-questions/Extracting-Epic-name-with-Zapier/qaq-p/1107445?utm_source=atlcomm&utm_medium=email&utm_campaign=kudos_question&utm_content=topic#U1161454

[Andrea]

The Jira app for Zapier has been updated to use the same authorization as Jira Service Desk app for Zapier (OAuth 2.0 using 3-legged OAuth), so you should not see this issue anymore @Adrian Guanipa

[Adrian Guanipa]

I forgot to include that the connecting Jira Service Desk with Zapier using the option Jira Service Desk works fine, but again that only offers one trigger and one action unlike the other  option called just "Jira" which offers multiple triggers and actions.