Hi Everyone! Need help on something. is there a way to show the Running time on a custom field?

[Ceejie Cecilia]

Hi Everyone! Need help on something. is there a way to show the Running time on a custom field? Management wants to show the running time in the customfield.
Note: SLA is currently turned off as per request of the management.

[Emre Toptancı _OBSS_]

Hello @Ceejie Cecilia ,

I can recommend Timepiece - Time in Status for Jira which is built by my team at OBSS. It is available for Jira Server, Cloud, and Data Center. 

Time in Status mainly allows you to see how much time each issue spent on each status. 

       

Time in Status offers two report types for your case:

The first one is Status Duration report (please see the screenshot above) which shows how much time each issue spent on each status. You can combine status times to see measurements like Issue Age, Cycle Time, Lead Time, Resolution Time etc.

As an alternative approach, Time in Status also has Duration Between Statuses report type which shows the duration between two specific statuses. This report type also allows the user the exclude the times for "pause" statuses.

  

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs so you don't see these values as a custom field on the issue but in a separate tab on your issue view. All these options can provide both calculated data tables and charts.

These reports show a list of issues by default so you can see the metric values for each issue separately. Also, for all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total cycle time per customer (organization) or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.

Time in Status calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.

And the app has a REST API so you can get the reports from Jira UI or via REST.

  

Timepiece - Time in Status for Jira

EmreT

[Mehmet A _Bloompeak_]

Hi @Ceejie Cecilia

If you prefer to use a marketplace app, you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status. Due to secure design of our app, we do not modify your issue data, therefore we do not introduce a new custom field. Instead we display the status durations on the fly in issue detail page and in our status duration reports.

Here is the online demo link, you can see it in action and try without installing the app. For further details, please check Status Time Reports How to Videos.

• This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

• You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
• Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
• You can set different duration formats.
• You can export reports in CSV file format and open them in MS Excel.
• You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
• You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a completely free solution, you can try the limited version Status Time Free.

Hope it helps.

[Teja]

Hi @Ceejie Cecilia 

Welcome to Atlassian Community!

Currently there is no way to add a custom field that will display a time or duration.

Here is a feature request raised for it and kindly vote for the same - 

[JSWCLOUD-15988] Ability to add a Time/Duration Custom Field - Create and track feature requests for Atlassian products.

Thanks,

Tejaswini