Hidden reuqest type

[Florian Nock]

Good evening,

Can I create request types that are only for internal use of the agents? This would mean that the customers won't see the hidden request types on the portal, but the agents can create a request on behalf of a client using them?

Thank you very much

[Raynard Rhodes]

Yes, when you create a request type do not associate it to a "group" and it'll remain hidden.

Above is hidden - internal

Below is not hidden - portal