Hiding Internal Notes on automation to send comments to participants
I've created a Service Project to communicate updates made to projects with Participants. We create the work item, include the associated external customers via Participants and send updates via email automation when a comment is made on the work item.
What I've found is that when an internal comment is made (which should only be visible to internal users), it is sent to the participants. I believe this is directly related to my rule and not a role that the participants would need. (Could be wrong)
Example of my rule:
From the research I've been able to do, a few resources reference a jql condition along the lines of "comment is not EMPTY and comment !~ "INTERNAL" but when I place this condition into the rule, it states that "the field 'comment' does not support searching for EMPTY values".
I'm just looking for a simple check to say "If Internal, do not email. If Comment, send email".
Any help would be greatly appreciated.
1 answer
Hello @Tyler Salerno
Welcome to the Atlassian community.
You can check the smart value {{comment.internal}}. Send the mail when the value is false.
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