How can I add a custom field that displays the ticket history of the user that created the ticket?

[Cristian Ciribasa]

Hello everyone,

Is it possible to add a custom field below the details of a ticket that displays the last 5 tickets created by the same user?

I've attached a photo to with what I want.

I have also searched if this topic has been discussed but couldn't find anything related.

Thank you in advance!

Cristian

[Sayed Bares [ServiceRocket] · Accepted solution]

Welcome to the community @Cristian Ciribasa!

You should be able achieve this by using automation.

1. First create your custom field, make sure to choose Paragraph (supports rich text) and make sure to choose Wiki Style Renderer
2. Now create an automation with the following parameters:
   1. Trigger: Issue Created
   2. Action: Lookup issues
      1. JQL* -> creator = {{creator}}
   3. Action: Edit issue
      1. Choose fields to set... -> Choose your custom field which you created in step 1
      2. Set it to the following code:
         

         {{lookupIssues.get(0).key}}
         {{lookupIssues.get(1).key}}
         {{lookupIssues.get(2).key}}
         {{lookupIssues.get(3).key}}
         {{lookupIssues.get(4).key}}

Result upon creating ticket:

Hope it helps!

[Dirk Ronsmans]

Not my question but wanna add that I love this solution! It won't work at time of creation of a ticket but if a ticket already exists and requires more work it's nice to have a snapshot at the user's ticket history just after the moment of creation.

Sadly it won't reflect the "current" status each time on older tickets but still a nice creative work around!