How can I add persons to a ticket from the ticket view?
Nate Dickinson
Rising Star 
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
I want to be selective about who a JSM ticket is shared with. I had previously used the reporter field to do this, but that only holds a single value. In this example I have 5 clients for the same organization, but I only want to share the ticket with person A,C, & D. I have been going into the issue view and adding them through the shared with section, but that can't be automated and takes a minute to complete. What field in JSM can I bring into the issue view that will allow me to add persons to a ticket?
1 answer
1 accepted
Nate Dickinson
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.