How can I allow for a user field on ITSM portal to return all users

[Chris Barlow]

We have a change management form with the ability to request AWS permissions for X users when making the change ticket to be provisioned automatically during deployment.

I have a user-search field on the issue type and present on the portal and would like the "customers" when creating a ticket (they are all internal customers) to be able to search for users we have in the Jira platform. 

I have followed what I can see here https://confluence.atlassian.com/proforma/proforma-user-lookup-fields-1087521349.html and have granted permissions of the ITSM for All Logged In Users to Browse Project but this didn't seem to work as I hoped. 

[Marc - Devoteam]

Hi @Chris Barlow 

Check this KB article, https://confluence.atlassian.com/cloudkb/user-picker-fields-are-not-displaying-other-users-in-the-customer-portal-965544660.html 

[Adolfo Casari]

@Chris Barlowyou have to add your Jira users as customers in the project, usually through a group.

[Dave Mathijs]

Hi @Chris Barlow welcome to the Atlassian Community!

Have all of your customers been granted the Browse users and groups global permission?

[Chris Barlow]

I had not, but I have now and that still did not work.