How can I check notification mail

[Aykan Inal]

Hello
i am assigning a ticket

but the person I assigned was told that the information did not go to the mail

How can I check

[Joseph Chung Yin]

@Aykan Inal -

Hi Aykan:

A few thing you need to verify:

1) Is the user account's email address is valid in your JSM site?

2) Are other users also not getting the email notification when issue is assigned to him/her?

3) Validate the project's notification scheme is configured properly where "Assignee" is being called out for the default "Issue Assigned" event?

4) Check with your network admins (i.e. Exchange team) to ensure that emails coming from your JSM env are not being blocked.  If it is not, then ask your user in question to check his/her email client apps are not filtering emails to some other areas in the app.

If all things checked out fine, then you should contact Atlassian Support (https://support.atlassian.com) for further assistance since they can access the site backend logs for possible issues.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Igor Medeiros - Modus Create]

Hello @Aykan Inal ,

If you are looking for alternatives, our app Notification Assistant for Jira offers fully customizable notifications, templates, and much more.