How can I enable customers to view requests from other people in their organisation?

[Palak Shrivastava]

What are the steps to enable customers to view requests on JIRA service desk which have been put in by other people from their organisation?

[Marc Jason Mutuc · Accepted solution]

You should put them together in an Organization. Additionally, created requests should be shared with the Organization.

Users can still have private requests if they want to.

[Rebekka Heilmann (viadee) · Accepted solution]

Hi @Palak Shrivastava and welcome to the Community,

i am assuming they are already sorted into Organisations?

There are several options:

• Share all requests automatically with the Author's organisation
• Share specific requests automatically, if they follow a pattern
• Let the Author choose to share their request with their organisation
• Let Agents share a request with an Organisation (from the Request or the Issue view)

What exactly do you need?