How can I get external users to view all issues from the Portal?

[George]

I added a test external user in a specific group, but once the external user logs in, all he can see are his requests. Can the external user see/comment on other requests?

[John Funk · Accepted solution]

Hi George - Welcome to the Atlassian Community!

Create an Organization then add the user to that Organization. Then add the Organization to all tickets the the user should see.

[Keoki Sands]

Thanks John, that helped. 

[John Funk]

Great! Glad that helped. 

[Fernando Eugênio da Silva]

@George , Welcome to the Atlassian Community!

Basically, external user will only be able to see and comment on other requests if they have a Jira license associated with their profile and permissions on the target project.

Other than that, he will only be able to see and comment on requests where he is being added as a 'Request participant'

[George]

@Fernando Eugênio da Silva thanks for the simple instruction. I have added the test user on an issue as a participant but it still is not showing on the portal of that test user. The test user only received an email that he is added as a participant. Is there something else I have to do? I don't want to give a license just yet for the test external users if that can done. 

[Keoki Sands]

@Fernando Eugênio da Silva  thanks. I ended up adding the test user with a license, and that does it. I appreciate the clear cut instructions.