How can I make ALL incidents visible to ALL customers in the portal / help center?

[Dennis Ocaña]

Is there a way for all JSM customers view all incidents of a certain project and not just the ones they created? For example in the help center, if they click "Requests" in the upper right hand corner, they should be able to view all incidents.

[Dan Breyen · Accepted solution]

Hi @Dennis Ocaña welcome to the community.  Browsing in the Community I see this article. Share Requests  I can't think of another way to do this.  I personally can't have my customers see each other's tickets.  If there are valuable answers that should be shared with all customers, then we are creating Knowledge Base Articles for all customers to have access to.

I hope that helps.

[Dennis Ocaña]

Thanks @Dan Breyen , I was able to do this as well by creating an organization and using it for all our incidents.