What’s the most efficient way to identify when an external email address is no longer connected? While there’s a process that logs such issues, how can we ensure timely action? Can alerts be configured for this process?
Are you referring to the email address of your JSM customers? If so, (typically) customer account is managed by Atlassian. Therefore, you will need to contact Atlassian Support (https://support.atlassian.com) for further assistance since Site admins don't have control on customer's account unless you are using Atlassian Guard (formally known as Atlassian Access) and using your own IDP for users accounts against your site.
Please provide more clarification on your ask of "external email address is longer connected?", so we can further assist you.
Best, Joseph Chung Yin
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