How can I remove unused duplicate statuses from the Status filter dropdown in reports?

[Marc-André Fournier]

Hi community,

I'm the product owner of a Jira Team-managed project (Jira service management) and I’ve noticed that the Status filter dropdown (e.g., when filtering issues or creating reports) contains duplicate or unused statuses like:

• CANCELED

• CANCELLED

• CLOSED

• COMPLETED

None of these are in use anymore — I’ve confirmed that:

• They are not part of any active workflow in my project

• No issues are currently in these statuses

Is there a way to clean up or remove these unused statuses so they don’t clutter the dropdown and confuse users?

This is specifically under the Filters > Status = (equals) field when building a filter or report.

Any help is appreciated — thanks!

[Anusha A · Accepted solution]

Hi @Marc-André Fournier

I've been investigating internally this problem you are facing, I apologize it took us longer than expected to get back to you.

Currently, it's not possible to delete any default/custom status from team-managed projects, only remove it from a Workflow, which may result in many available and unused statuses as you mentioned in the screenshot. This seems to be the case in your workflow. 

Additionally, we have an open feature request to enable deleting statuses on team-managed projects:

• JSDCLOUD-8986 - Ability to delete status in JSD Next-Gen

Please be sure to watch it so that you're notified of any updates. I have also internally added a link to this case so that the developers can reference it if necessary.

We take many things into account when deciding which features well work on next.
You can learn more about this by reading our Implementation of New Features Policy.

I wish a great day ahead!

Regards,
Anusha A 

[Marc-André Fournier]

thank you :)

[Mohamed Benziane]

Hi, 

Welcome to the community.

You will need to delete them from your instance, click on the cog icon > work items > statuses. Make sure that theses statuses are not in use in your instance.

[Marc-André Fournier]

Hi Mohamed,

Thank you for your answer — much appreciated!

I did find and delete several unused statuses, but it turns out that most of the duplicates I was seeing weren't actually present.