How can an agent share a customer request with a collaborator?
Hi @David Ghoussoub ,
You can share the JSM ticket using request participants. Request participants can be agents or customers and they can view and comment on the request. You can add them using the request participants field in the issue view.
You can refer to the documentation for more information: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-participants/
https://support.atlassian.com/jira-service-management-cloud/docs/add-request-participants-from-the-issue-view/
Please let me know if you have further questions.
Best,
G.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
My question was about sharing it with a collaborator, a collaborator being a JIRA Software user like a developer.
Is this possible at all? if not, is there any alternative?
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.