How can i create a JSM Dash gadget to chart SLA performance by Agent

[ezra bibby]

hi all

im slowly learning how to create useful dashboards in JSM for my team, and I'd like to start to hone in on agent performance

Can you please help my to create a widget to display SLA performance by agent?

[Danut M _StonikByte_ · Accepted solution]

Hi @ezra bibby,

It might be possible to get some metrics by using Jira's default gadgets such as Issue Statistics gadget.

For example. to get a stat for SLA breaches by agent, you could configure this gadget by Assignee with a filter like this:

"Time to Resolution" = breached()

Also, If you consider the option of using a plugin, our Great Gadgets app offers more advanced gadgets to cover all kind of metrics for JSM.

This article could be of great help for you: https://community.atlassian.com/forums/App-Central-articles/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369

Danut.