How can we group users in JSM and enforce visibility of tickets based on group?

[Sai Kumar Bacha]

I have two groups named A and B. the tickets raised by Group A should be visible only by the members of Group A and similarly for Group B as well. Users from different groups should not be allowed to view other group's tickets. how can we achieve this in JSM?

[Joseph Chung Yin]

@Sai Kumar Bacha -

To supplement what Ajay suggested, another option is for you to establish issue security to control the issue visibility in your JSM project further -

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Sai Kumar Bacha]

thanks @Joseph Chung Yin for the response.

[Joseph Chung Yin]

@Sai Kumar Bacha -

If my suggestion helped you, please click on Accept answer when you have a chance, so others with similar asks will see this posting as answered.

Best, Joseph

[Ajay _view26_]

Hi @Sai Kumar Bacha 

Have you check JSM Organizations? You can group customers into Organizations to achieve your use-case. Check out the link below 

https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/

Cheers

Ajay

[Sai Kumar Bacha]

thanks @Ajay _view26_  for your response.