How can we make sub-tasks visible on the customer portal?

[Fatima AALLA]

Hello, 

As a service desk operator, I would like to be able to make subtasks of a ticket visible to clients  portal.  

Currently, this appears to be internal facing only.  Can this be adjusted to allow?  It's a great passive method of keeping the client in the loop. 

Thanks, 

[Nic Brough -Adaptavist-]

Hi Fatima,

Sub-tasks are not supposed to be shown to the customers. 

Customers only see their requests.  They don't get to see the issue that represents the work that needs doing.  

A sub-task is a part of the issue, one that your team of agents have decided that they need in order to break up the work that needs doing to resolve the issue for some reason (usually that you need different people to work on it)

[Christine Box]

Hello,

Its not a solution - but there is a ticket open on this topic which is gathering interest.  It has a workaround for notifications which maybe a good update process if needed - https://jira.atlassian.com/browse/JSDCLOUD-1422 

Thanks!