How can we send notification by passing the dynamic values using the smart values in content??

[Suganya Jayakumar]

1. I just tried to pass the dynamic values for "Priority", "resolution time", and "response time" to notify the reporter about them using the Jira smart values when an email request is created, but I am unable to do it.

2. Please let me know to pass on the values while the notification is triggered.

3. Also, let me know how can i can trigger this email in automation after setting up a condition. Please advise. 

[Gideon Nolte _Eficode_ · Accepted solution]

Hi @Suganya Jayakumar

the view in your screenshot is the setup for customer notifications. They do not support SmartValues, which may only be used in Automation for Jira. The only way to add dynamic content here, is via the "Insert variable" button on the top right corner of the editor (see screenshot).

You can use Automation for Jira to Send out more customized emails to the reporter of a ticket.

Simply have the rule triggered on issue creation, check whether the issue matches the conditions required for a given notification (Request Type etc.) and use the "Send E-Mail" action in conjunction with {{issue.reporter.emailAddress}} to send a mail to the reporter. In there you can use html to format the mail body and tokenize the content with SmartValues like {{issue.priority}}. If you want to use HTML, make sure to turn off the line-break option under more options in the action that sends the mail.

Hope this helps.

Greetings
Gideon

[Suganya Jayakumar]

Hi Gideon,

Thank you for you advise.

When an issue priority is changed manually say from "Medium" to "High" , We need to trigger the above shared email with the reporter in a automated email. Is this possible ?

Please advise on the setup.

Regards

Suganya Jayakumar