How do I access forms in Jira Service Management

[Dai G]

Why does Atlassian publish instructions that may not be available? https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/ 

Why can't they say which version has this feature?

[Barnali Putatunda]

hey Dai.. the document link you are referring is for Cloud version of Service Management & Atlassian Cloud does not have any version. So, if you are using a self hosted Service management instance, you should looking for the corresponding version's document. 

[Jack Brickey]

@Dai G , Atlassian is rolling out the integration of Proforma which will take a bit of time to get all cloud instances up to date. This is why the documentation provides the disclaimer at the top. With Cloud there is no ‘versioning’. The idea is that your instance is continually updated. If you have Premium you have some control over the timing of the updates. If you are interested in expediting an upgrade you can make a request by submitting a ticket at Atlassian Support.