we have create a new workflow - and assign to the issue type - but we need to convert existing ticket to use the new workflow - how to do so ?
Hi Mona,
By default, Jira will transfer the existing Jira issues to a new workflow if you are replacing the existing workflow.
If you are creating a new workflow associated with a new issue type, then you must Move the tickets to the latest issue type associated with the newly created workflow.
Thank you.
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