How do I reprocess some tickets to be applied a new workflow version?

[Mona Schnell]

we have create a new workflow - and assign to the issue type - but we need to convert existing ticket to use the new workflow - how to do so ?

[Victor Law · Accepted solution]

Hi Mona,

By default, Jira will transfer the existing Jira issues to a new workflow if you are replacing the existing workflow.

If you are creating a new workflow associated with a new issue type, then you must Move the tickets to the latest issue type associated with the newly created workflow.

https://confluence.atlassian.com/jirasoftwarecloud/change-an-issue-s-project-or-issue-type-using-the-move-feature-1283493350.html

Thank you.