Atera has a similar automation module to Jira called Ticket Automation Rules, with which you can send email requests. Also, you can create tickets in Atera from Jira by emailing Atera. This is the most basic 'integration.'
If you want a more advanced back-and-forth connection, let's say create a Jira issue from an Atera ticket and send confirmation back with the Jira issue key, this will go something like this:
Set up a Ticket Automation Rule, with the send email action from the Atera Create ticket trigger. Use Email Templates to send relevant data to Jira, including a ticket ID.
Parse the ticket ID from the incoming email in Jira, and store it in a custom field. Use the Ticket ID in a Jira Automation Rule HTTP requests action to send a request back the trigger Ticket in Atera.
Both Jira and Atera have a robust REST API. Use it to pull data out of Atera from Jira or to create or update Tickets in Atera from Jira using Automation Rules' action. Find the documentation here: https://app.atera.com/apidocs.
I am still looking for a means to send an HTTP request directly from Atera, but I am not an Atera expert.
If you think this is too complex, and just forwarding an email does not suffice, you can look at an external integration product; Tray.io has a ready-made integration recipe: https://tray.io/connectors/jira-cloud-atera-integrations.
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