How to Reduce Excessive or Duplicate Jira Service Management Notifications?

[ezra bibby]

Hi everyone,
I’m running into an issue in Jira Service Management where multiple participants end up added to tickets (either as Watchers or Request Participants). Every time a new comment is added—especially if there are multiple email replies—everyone gets notified, and it’s creating a lot of spam complaints.

Could anyone recommend the best way to reduce or stop these excessive notifications? I suspect there might be an “auto-add participants” setting or something similar that’s causing every CC’d email address to get added to the ticket. Additionally, some comments are being interpreted multiple times when email threads are forwarded internally, causing repeated notifications.

Key points:

• Large groups of people being added automatically as participants or watchers.
• Multiple or duplicate emails from the same conversation.
• People receiving more notifications than necessary.

Any tips on configuring Jira Service Management notifications, removing unnecessary watchers/participants, or adjusting incoming mail settings would be greatly appreciated! Thank you.

[Rob Mkrtchian _CAIAT_US_]

I don't have answer to all your questions, but I suggest you do the following for starters:

1. Group notification emails together, set to sent for every 30 or 60 minutes. Here
2. Set to sent emails only when you are assignee, not a watcher or reporter. Here