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How to access "Primary Incident" link in JSM via Automation?

Christopher Smith
Christopher Smith
Contributor
August 28, 2023

How do I access Primary Incident using automation? I have created automation that creates a PIR after an incident has been closed. I need to know how to to update the primary incident on the PIR so that it can populate the required form. 

 

Any thoughts? 

 

 

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Aslam K M
Aslam K M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 6, 2025

We not have a FR for this : https://jira.atlassian.com/browse/JSDCLOUD-15113 
Automation action to link issue to Primary Incident in PIR 

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Rus Yates-Aylott
Rus Yates-Aylott
Contributor
March 15, 2024

I have the same issue.


When linking a case via automation, the link appears in the PIR case but NOT in the section that can auto-populate.

What automation fields can be used to link the incident case in the PIR and ensure it appears in the correct section?

 

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