How to add a link to the issue in a notification.

[Sofia Grunspan]

Hi! I have the following question, on a automation rule, when a issue is created a notification must be send by mail, in that mail some info is needed and I could provide it with smart values, but a link to the issue created is necessary and the only thing I've found is the URL smart value which is seen in the mail as plain text ( {{issue.url.customer}} ).

There is a way I can add a link to the issue created in the email body?

[Kris Dewachter · Accepted solution]

Hi @Sofia Grunspan ,

is the smart value you found not working for you {{issue.url.customer}} ?

Your can use this code in your email body so show a text with a link, and not just the url. The link redirects to the ticket in the portal.

<p>
For more information, please consult <a class="jsd-issue-link" href="{{issue.url.customer}}">your request</a> in the portal.
</p>

I hope this is the solution you are looking for.

BR,

Kris

[Sofia Grunspan]

It worked! Thanks!