How to add emails

[Gui Ávila]

Hi,

I am giving a try to Jira Service Desk, but I'm struggling to add all our email address. 

I read: "Turn customer emails into support tickets by using the default email account or connect a custom email account. You can connect one custom email to a service desk project."

So I can only connect 1 custom email? So how can I use all our email address to automatically create issues on Jira? For example:

- support@domain.com

- help@domain.com

- migration@domain.com

- etc

Thanks,

Gui.

[Jack Brickey · Accepted solution]

You should set up email forwarding outside of JSD to the one JSD email channel. Or simply change what email the systems/people are using.

[Jack Brickey]

Also note that it is one email per project so if some of these incoming issues would belong to different projects you can use the current email.

[Gui Ávila]

Ops. Just found the answer. I think the only way is to redirect the email messages.  If yes, please close the ticket :)

Thanks!

[Jack Brickey]

This is a user help forum so no actual ticket to close. The poster should “accept answer” to close.