How to calculate MTTR in JIRA ??

[bhawna]

Hi, 

I want to know how can we calculate the MTTR or which is the JQL query which gives us the First time response/ First time resolution data of a Month ticket metrics in JIRA.

Thanks 
Bhawna

[Felipe Rodrigo P. P. de Lima]

Hi,

I'm interested in that too. Has anyone managed or knows how to do this for free? Without having to use paid apps.

[Tijana Krstajic]

Any newer options for cloud based Jira SD?

[Tanguy Le Stradic]

Hi,

I'm interested in calculating MTTR too!

@bhawna @Jonathan Poole  any luck on your side?

Thanks!

[Jonathan Poole]

@Tanguy Le Stradic I started looking at the API - but did not look into it much after that.  I wonder if atlassian would have a good answer.

[Sarah Kladstrup]

I really hope there is a native Jira method to solve this, but there is an app (set of apps, actually) that will solve this: 

https://wiki.qotilabs.com/rich-filters-service-desk/user-s-guide/for-jira-administrators

Apps themselves:

https://marketplace.atlassian.com/apps/1218675/rich-filters-service-desk-dashboards?hosting=server&tab=overview

+

https://marketplace.atlassian.com/apps/1214789/rich-filters-for-jira-dashboards?hosting=server&tab=overview

[Jonathan Poole]

I would like to do this as well, currently inspecting the API on how to do this.  

Really what i want is to query all projects, and calculate MTTR and MTTD on each project.