How to change SLA Format back to time remaining
A change occurred recently where SLAs are now showing the date / time they are due, and honestly it's just kind of annoying - I have to look at the clock or hover over to see the time remaining.
Is there a way to change it back to days/hours/minutes remaining? I couldn't find anything in the documentation to change how this is displayed.
2 answers
Hello @Jarvis Zazalack,
Thank you for reaching out to the Atlassian Community!
The SLA format was changed recently for a better view of when it would breach and the previous format can still be seen when hovering the mouse over the SLA.
You can find the details on our blog below:
We’ve improved the way to display the service level agreement (SLA) goal times to enhance the agent experience on both queue view and issue view: displays the relative time and date. For example, it'll display today, yesterday, tomorrow, or the exact date for completed, or breached SLAs. We've also introduced a tooltip to show hours remaining or past, and the percentage towards the SLA goal.
Although it’s not possible to change the format now, there are plans to implement the options to choose the format of the SLA. Please, check the description of the ticket below:
Product update 13 January 2022
Based on your feedback we have decided to add a configuration to allow you to decide which format is right for your SLA. I will provide another update once I can confirm details and an ETA.
Please, click on vote for this issue and also watch the ticket to receive updates from our product managers.
Feel free to share your feedback on the ticket I mentioned and also on the article Tejaswini mentioned.
Kind regards,
Angélica
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