Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How to change the default ticket emoji used by Assist

Rodney Estrada
Rodney Estrada
Contributor
November 28, 2023

Can the default 'ticket' emoji be changed to another emoji for creating tickets in the Assist (virtual agent) Slack channel?

 

Atlassian documentation doesn't state anything about changing it.

https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-in-slack/

Thank you,

Answer
Watch
Like # people like this
905 views

1 answer

0 votes
Bob Shields
Bob Shields March 27, 2024

I am also interested in this. It was trivially easy to use custom emojis to create requests when the Slack integration was through Halp, not sure why the functionality would be reduced in the new Chat integration. 

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.