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How to connect SSO for JSD customers?

Tayyab Bashir
Tayyab Bashir April 21, 2021

Hi all,

I have a Jira Service Desk Cloud and use it as our internal ticketing system.
The customers are coming from Office 365 AD which I own.

Is there a way for me to integrate the AD with JSD for the customers? So they wont have to sign in and can log in using SSO.

Many thanks. 

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Jayant Suneja
Jayant Suneja
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 22, 2021

Yes, you need an active Atlassian Access subscription to enable SSO.

Further, this thread should help on SSO for JSD customers:
https://community.atlassian.com/t5/Jira-Service-Management/Setting-up-SSO-for-service-desk-customers/qaq-p/918571

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Rob Peterson
Rob Peterson
Contributor
April 21, 2021

Presently, only by utilizing Atlassian Access. 

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