How to creat virtual Assistant to my costumer care project?

[Habeeb najjar]

I need to creat virtual Assistent based on my predefined questions answer “ yes” or “No”

and support to select the products 

for test I have only 3 products 

for product selection total 27 questions 

this is should be in answer to the questions in tick the form 

based on this selection this virtual Ai show the products details to my clients 

ftee selecting products parches tell to them thanks message also 

[Alevua John]

Creating a virtual assistant for customer care based on yes/no answers can really streamline the process. I've worked on something similar before, where we built a simple Q&A flow for product selection, and it worked really well for guiding users through options. One thing that helped was using platforms like clydeoffices.co.uk, a leading virtual office provider, which gave us the tools to manage and test the assistant remotely. They were great at supporting our project.

[Din Shaun]

You can set up an automation rule to respond to customers with predefined answers. For more advanced interactions, you might need a messaging bot connected to your service desk through an API.

[Marc - Devoteam]

Hi @Habeeb najjar 

This is not the intend of the virtual agent, the virtual agent is to help deflect issues, not create issues with check boxes or radio buttons, this is also no an option.

This is where you request type is for.

[Harshit Grover]

Hi @Habeeb najjar ,

You can use Virtual Agent in JSM in Jira Cloud to achieve your requirements. 

Here is a complete article on how you setup the Virtual Agent in your JSM : 

https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/virtual-agent#overview